Introduction

Pacific Sound Plastic Surgery ("we," "our," or "us"), led by Dr. Kristopher M. Day, MD, FACS, is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at krisdayplasticsurgery.com, use our services, or interact with us in any way.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Fill out contact forms or appointment request forms
• Subscribe to our newsletter or email communications
• Purchase products through our online store
• Create a patient portal account
• Communicate with us via phone, email, or social media
• Submit reviews or testimonials

This information may include:

• Name, email address, phone number, and mailing address
• Date of birth and demographic information
• Payment and billing information for product purchases
• Communication preferences
• Information about your areas of interest regarding our services

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and geographic location
• Browser type, version, and operating system
• Device type and screen resolution
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Date and time of your visit

Information from Third Parties

We may receive information about you from third-party sources, such as marketing partners, social media platforms, and analytics providers, which we may combine with other information we collect about you.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide services: Processing appointment requests, responding to inquiries, and facilitating consultations with Dr. Day
• To process transactions: Completing purchases of skincare products and other items from our online store
• To communicate with you: Sending appointment reminders, responding to your questions, and providing requested information about our procedures and services
• To send marketing communications: With your consent, sending newsletters, promotional offers, and information about new services (you may opt out at any time)
• To improve our website: Analyzing usage patterns to enhance user experience and website functionality
• To personalize your experience: Tailoring content and recommendations based on your interests and preferences
• To ensure security: Protecting against fraud, unauthorized access, and other illegal activities
• To comply with legal obligations: Meeting regulatory requirements and responding to legal requests

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our website.

Types of Cookies We Use

Third-Party Analytics and Advertising Services

We use the following third-party services that may collect information about your website usage:

• Google Analytics: Provides insights into website traffic and user behavior. Google's privacy policy can be found at policies.google.com/privacy
• Facebook Pixel: Helps measure advertising effectiveness and deliver targeted ads. Facebook's privacy policy is available at facebook.com/policy.php
• Pinterest Tag: Used for advertising measurement and optimization
• Microsoft Advertising (Bing): Provides advertising analytics and conversion tracking

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website.

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We share information with trusted vendors who assist us in operating our website, processing payments, sending communications, and analyzing data. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Legal Requirements: We may disclose your information when required by law, such as in response to a court order, subpoena, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may share information to protect the rights, property, or safety of Pacific Sound Plastic Surgery, our patients, or others.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmitted through our website
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on privacy and data protection practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Your Rights and Choices

Email Communications

You may opt out of receiving promotional emails by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly. Please note that you may still receive transactional communications, such as appointment confirmations.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or incomplete.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the "sale" of personal information (note: we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

Do Not Track

Our website does not currently respond to "Do Not Track" browser signals. However, you can manage your privacy preferences through the cookie and tracking options described above.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms such as Facebook, Instagram, Twitter, and LinkedIn. These websites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete the information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the context of our relationship with you.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or through a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: